The QR.io Trust Problem
Disclosure: Published by EZQR.
QR.io has active complaints filed with the Better Business Bureau. The pattern is consistent: users sign up, cancel their subscription, then continue getting charged $35/month. When they contact support, they get no response. The BBB page shows multiple complaints with zero company responses.
Some users report being charged for accounts they never created. Others can't access the portal to manage their codes or account settings. This isn't one angry customer. It's a documented pattern across BBB and Product Hunt reviews.
Feature Comparison
| Feature | EZQR | QR.io |
|---|---|---|
| Free tier | Yes (unlimited static, 3 dynamic, no credit card) | 7-day trial only (auto-converts) |
| Entry price | $5/mo (Lite) | $7/mo (at time of writing) |
| Pro-level price | $10/mo | $35/mo (at time of writing) |
| Top price | $20/mo (unlimited) | $350/mo |
| Codes survive cancellation | Yes (forever) | No — codes deactivated immediately |
| Cancellation confirmation | Yes (email confirmation) | No confirmation emails reported |
| BBB complaints | None | Multiple (unauthorized charges) |
| Billing transparency | Full | Disputed by multiple users |
| QR types | 50+ | Standard range |
| Design presets | 22 presets, 10+ dot patterns | Basic |
| Scannability check | Yes (ISO/IEC 18004) | No |
| Analytics | Unique views, geo, device, time trends | Basic scan counting |
| Monthly billing | Yes, cancel anytime | Reported issues with cancellation |
What Happens When You Cancel QR.io
According to BBB complaints, QR.io doesn't send cancellation confirmation emails. That means if charges continue, you have no proof you cancelled. Users report being forced to dispute charges through their bank.
QR codes also stop working immediately upon cancellation. If you printed those codes on business cards, menus, or packaging, they're dead.
With EZQR, cancellation is one click. You get a confirmation. And your dynamic QR codes keep redirecting even after your subscription ends. Your printed materials don't become worthless overnight.
Pricing Comparison
QR.io offers a 7-day trial (not a real free tier). After that, plans start at $7/mo and go up to $350/mo. The dashboard reportedly loads slowly or times out according to Product Hunt reviews.
EZQR has a genuine free tier with unlimited static codes and 3 dynamic codes. No credit card required. No trial that auto-converts. Paid plans start at $5/mo (Lite) and $10/mo (Pro) for 100 dynamic codes. Monthly billing only, cancel anytime.
Both platforms offer dynamic QR codes and basic analytics. But trust matters more than features when you're choosing a platform to host your QR redirects. If the platform deactivates your codes or charges you after cancellation, the features don't matter.
The Bottom Line
Not every QR.io user has a bad experience. But the BBB complaint pattern is real and documented. When choosing a QR platform, check the BBB page and Trustpilot reviews before entering your credit card. Your QR codes will live on printed materials for months or years. The platform behind them needs to be reliable.
